Shipping Information

Effective Date: May 31, 2026

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on the destination and the shipping method selected. We are not responsible for delays caused by the carrier or customs clearance processes.

3. International Shipping

We offer international shipping to select destinations. Your order may be subject to import duties and taxes, including VAT, which are incurred once a shipment reaches your destination country. itsonme.com is not responsible for these charges if they are applied and are your responsibility as the customer.

4. Order Tracking

When your order has shipped, you will receive an email notification containing a tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

5. Lost or Damaged Packages

In the event that your order arrives damaged in any way, or if a package is lost in transit, please email us as soon as possible with your order number and a photo of the item's condition. We address these on a case-by-case basis and will work towards a satisfactory solution.

6. Contact Us

If you have any further questions regarding our shipping operations, contact us at:

• Email: info@itsonme.com