Refund Policy
Effective Date: May 31, 2026
Refund & Return Policy
ItsOnMe.com
Last Updated:May 31 2026
Legal Owner: ItsOnMeUSA, Inc.
Jurisdiction: State of Maryland, USA
1. Overview
This Refund & Return Policy explains how refunds, returns, cancellations, and exchanges are
handled for purchases made through ItsOnMe.com (“Service”
,
“we”
,
“our”).
By placing an order, you agree to this policy.
2. General Policy
Because ItsOnMe.com offers a combination of:
physical gifts
digital gift cards
personalized items
third-party vendor products
refund eligibility depends on the type of product, order status, and vendor rules.
3. Physical Products3.1 Eligible Returns
Physical items may be eligible for return if:
the request is made within 14 days of delivery
the item is unused, unopened, and in original packaging
proof of purchase is provided
the product is not excluded under Section 3.2
Return approval is at the discretion of ItsOnMeUSA, Inc. and/or the vendor.
3.2 Non-Returnable Items
The following items are non-returnable:
personalized or custom-made gifts
engraved or customized products
perishable goods (flowers, food, beverages, etc.)
final-sale items
items damaged due to misuse or normal wear
3.3 Return Shipping
Unless the return is due to our error or a defective item:
return shipping costs are the responsibility of the customer
original shipping fees are non-refundable
4. Digital Products & Gift Cards
4.1 Digital Gift Cards
All digital gift cards are non-refundable and non-returnable once delivered, except where
required by law.
This includes:
●
email-delivered gift cards
●
instant digital codes
●
third-party digital vouchers
4.2 Failed Delivery
If a digital gift card fails to be delivered due to a system error on our side, we will:
●
re-deliver the gift card
or
●
issue a refund at our discretion
5. Cancellations
5.1 Order Cancellations
Orders may be cancelled only if:
●
the order has not yet been processed or shipped
●
the vendor has not begun fulfillment
Once an order enters processing or shipping, cancellation may no longer be possible.5.2 Personalized Orders
Personalized or custom orders cannot be cancelled once production has started.
6. Damaged or Incorrect Items
If you receive an item that is:
●
damaged
●
defective
●
incorrect
You must contact us within 24 hours of delivery and provide:
●
order number
●
description of the issue
photos (if applicable)
Approved claims may result in:
●
replacement
store credit
●
refund (at our discretion)
7. Refund Method
Approved refunds will be issued to:●
●
the original payment method
or store credit, depending on circumstances
Refund processing times may vary depending on:
payment provider
bank policies
vendor processing
Typical processing time: 12-15 business days.
8. Fraud & Abuse Protection
We reserve the right to deny refunds or returns if we detect:
excessive refund requests
chargeback abuse
fraudulent behavior
violation of Terms of Service
Accounts engaging in abuse may be suspended or permanently closed.
9. Third-Party Vendors
Some products are fulfilled by third-party vendors.
Their return and refund policies may apply in addition to this policy.
In such cases:
●
vendor rules may override this policy●
we will communicate applicable terms at checkout or upon request
10. Legal Rights
This policy does not limit any rights granted to consumers under applicable U.S. laws.
State laws may provide additional rights depending on your location.
11. Changes to This Policy
We may update this Refund & Return Policy at any time.
Updates become effective immediately upon posting.
12. Contact Information
For refund or return requests, contact:
Admin@ItsOnMe.com
ItsOnMe.com
ItsOnMeUSA, Inc., State of Maryland, USA